Loading... Please wait...
- Home
- Return Policy
Return Policy
At High Sun Mattress/ Sleep City, we encourage you to be sure you like an item and make sure the colour and dimensions work for you before ordering it. If you're uncertain about any aspect of a product, please call us at 604-717-1198 or email to vanhighsun@gmail.com.email us, we're here to help.
Return Policy
• Eligible items (see exceptions below) will be accepted for refund or exchange with a valid receipt within 7 days of purchase.
• Original receipt is required for all returns, exchanges, and warranty repair service.
• All items must be returned in their original packaging, and unassembled (never assembled), unused. We are unable to offer returns or exchange on modified or assembled items.
• If Returned items are not in their original selling condition, a minimum 20% restocking fee will be charged on all returns and exchanges.
• Refunds will be issued in the same method of payment as the original payment (except for cash and debit payments). Purchase made by credit card will be refunded to the original credit card. Purchase made by cash and debit will be refunded by Interec e-Transfer within 7 business days.
Exceptions
High Sun Mattress/ Sleep City does not accept returns or exchange on the following merchandise/services:
• For health reasons, we cannot accept returns or exchange on stuffed/upholstered products (i.e., cushions, pillows, mattresses)
• Items damaged due to abuse/misuse/unauthorized repair of products
• Shipping/assembly fee
Return Instruction
Please call please call us at 604-717-1198 or email to vanhighsun@gmail.com